Case Study: OwnPath Learning Hub

Case Study:
OwnPath Learning Hub

Client:
State of Colorado, Behavioral Health Administration

Overview

I supported the launch of the State of Colorado Behavioral Health Administration’s inaugural Learning Hub — a statewide online education platform serving behavioral health professionals. My role evolved over time from UX governance and quality assurance into project management support for platform strategy and long-term maintenance. The goal was to ensure the platform launched with high quality, accessibility, and a sustainable operational model.

Challenge

As a new statewide learning platform, the Learning Hub faced several risks:

No established UX governance or quality standards
Rapid course development across multiple contributors
High accessibility and compliance expectations
Limited operational processes for long-term maintenance
Need for consistent learner experience across courses

The organization needed structure, quality control, and strategic oversight without slowing delivery.

Approach

UX Governance

Defined:

Experience consistency standards
Accessibility expectations
Content and interaction guidelines
Review and approval processes

Quality Assurance for Course Releases

Ensured:

Accessibility compliance
Functional accuracy
Consistent learner experience
Issue tracking and resolution coordination

Platform Strategy & Project Management

Supported:

Platform roadmap planning
Maintenance and enhancement prioritization
Cross-team coordinatione
Risk identification and mitigation
Long-term sustainability planning

Tools Include

Asana, Smartsheets, Figma, Google Suite, Whiteboard Sessions

_{Risk Evaluation}

_{Project Tracking, Course Release Timelines}

_{Vendor Engagement Survey}

_{Whiteboard Workflow}

_{Product Roadmap}

_{Project Ticket Tracking}

_{Redesign of Login Screen}

_{Workflow Study}

Results

As a new statewide learning platform, the Learning Hub faced several risks:

Successful launch of the Behavioral Health Learning Hub
Consistent quality and accessibility across course releases
Reduced rework and post-launch issues
Clearer ownership and operational structure
A stable foundation for continued platform growth

The organization needed structure, quality control, and strategic oversight without slowing delivery.

Impact

This work helped ensure that a critical statewide education platform launched not only on time, but with the quality, accessibility, and governance required to support behavioral health professionals across Colorado.